Technical Support Analyst – Multilingual – Spanish and Italian speaking – London. Remote working and remote interviewing. Miller Maxwell is working with a global real-time electronic brokerage seeking to hire an experienced Technical Support Analysts for the European client support team. The successful Technical Support Analyst will be part of a fast-paced financial services organisation with exposure to the latest technology on the market whilst gaining exposure to the FinTech space and the opportunity to further your technical career with a company that strongly believes in organic growth. You the successful Technical Support Analyst will be responsible for the technical and functional support in the following areas:

 

• Provide telephone, chat, and email support for real-time trading applications
• Support connectivity, networking, applications, security protocols
• Resolve trading related issues
• Provide account management for tier 1 clients
• Problem resolution for a wide-scale technical issues

 

 

• Multilingual Italian and Spanish speaking.
• 2 year’s experience within a software and hardware support environment
• Experience supporting customers / Clients
• Networking, security, or application support experience
• Excellent communication skills with ability to work with customers via email and telephone.